An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn® connection.
Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC, followed by 12 numbers. For example, ‘AVC123456789100’.
nbn AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn service transfers, making them more accurate and secure.
Why does this matter?
From April 2025, nbn® requires you to provide your AVC ID in some cases, like when you’re switching providers and taking over an existing connection.
It helps:
- Confirm you’re authorised to transfer the service
- Avoid delays or incorrect disconnections
- Identify the right connection when there are multiple services at the same address
Only you and your provider can see your AVC ID. This helps protect your service from being transferred without your authorisation.
Switching to CONNECT?
If you’re joining us from another provider, try to get your AVC ID before signing up. Just ask your current provider — they’ll know where to find it. Then, pass it on to us at sign-up, and we’ll take care of the rest.
Heads up: without your AVC ID, we can’t complete a transfer order — so it’s always best to have it handy before signing up.
Frequently Asked Questions
How to find your AVC ID
If you’re already with National PC Connect:
- Listed on your monthly Invoice
- Reach out to our Australian-based support team or call us on 1300 364 930 to assist your in locating your AVC
If you’re with another provider:
Check your invoice or online account near your service address.
You can find your AVC or OAC ID:
- In your current provider’s online account or invoice if you’re switching to Connect
Find instructions for some of the biggest providers here:
Note: If one of the following links doesn’t work, get in touch with your provider.
