What is eSIM?
eSIM compatible devices
A device will only have an EID, or Embedded Identity Document, if it supports eSIM. The EID serial number is usually printed on the box of your device.
You can also find your EID:
- On a smartphone, by dialling *#06#
- On a Tablet, in Settings > About.
Most devices released after 2020 are eSIM compatible, however, if the device was purchased overseas the eSIM may not work in Australia.
If you’re still unsure, check your device manufacturer’s website.
Frequently Asked Questions
What type of plans and services are available on eSIM?
All National PC Connect Mobile SIM plans are available on eSIM. You must have a compatible eSIM device.
What is an eSIM profile?
An eSIM profile is the software you download to your device when you buy a new plan or manage an existing service to access National PC Connect mobile network without the need for a physical SIM.
Can I keep my existing number when buying a National PC Connect mobile plan?
Yes, you can.
What is dual SIM?
A ‘dual SIM’ device can accommodate at least two mobile services, each with their own mobile plan.
The following combinations may be possible, depending on your device:
- Single SIM card plus eSIM
- Dual eSIM profiles
- Dual physical SIM cards
Each service will have a unique mobile number and separate plan, although as a National PC Connect customer, your data and call allowances may be shared.
